Privacy Policy

Symbio Energy Partners LLC Privacy Policy

Last Updated: April 22, 2025

This Privacy Policy describes how Symbio Energy Partners LLC ("Symbio," "we," or "us") collects, uses, and shares personal information when you visit or use our website and related services ("the Service"). By using the Service, you agree to the collection, use, and sharing of your information as described in this policy.

Information We Collect

We collect information directly from you based on your interactions with our Service, including:

Personally Identifiable Information (PII)

Name, Social Security number, email address, telephone number, and IP address.
Energy usage history, meter number, account identifiers, and energy service preferences.
Information related to your residence or business necessary for contracting electricity services.

We collect this information when you voluntarily provide it to complete contracts or transactions. We do not store Social Security numbers or sensitive personal financial information on our servers; we transmit this data securely on your behalf to relevant third parties for the purpose of completing energy contracts.

General Information

IP address, browser type, operating system, referring URLs, pages visited, and other browsing information collected through cookies and similar technologies to improve our Service and analyze website performance.

How We Use Your Information

We use your personal information to:

Facilitate your requests for energy services.
Complete and manage transactions and contracts.
Communicate with you regarding services, support, and promotional offers.
Conduct market research and internal analytics to improve our services.
Ensure legal compliance, enforce our terms of service, and protect our rights.

How We Share Your Information

We share your information only as necessary, including:

With Retail Electric Providers (REPs) and utilities to facilitate electricity service requests.
Third-party service providers that perform services on our behalf, including web hosting, secure data transmission, and marketing communications.
As required by law, court orders, or to protect our legal rights.

We do not sell or share your personal information for third-party advertising purposes.

Cookies and Tracking Technology

We use cookies and similar tracking technologies to understand and enhance your user experience. You can manage cookie settings directly in your browser.

Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, misuse, or accidental loss. Despite these efforts, no security measure is guaranteed to be 100% secure.

Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect information from minors.

Changes to This Privacy Policy

We may update this policy periodically. We will notify you of any significant changes by posting the revised policy on our website. Continued use of our Service after these changes constitutes your acceptance of the updated policy.

Contact Information

For any questions about this Privacy Policy, please contact us at:

Symbio Energy Partners LLC
1923 Washington Ave.
Houston, Texas 77007
Email: info@symbioenergypartners.com
Telephone: (888) 571-5911